At Country Culture, we would like our customers to be one hundred percent happy with their product purchases.
In the unlikely event that the product you have purchased is faulty or is different to its description and/or image, we are happy for you to return it within 14 days of receipt of the purchase.
We are also happy for you to return goods if you have changed your mind within 14 days of receipt of purchase.
Please email us at [email protected] as soon as you receive your order to let us know and we will be in touch about the best way to return the item. When the goods have been returned in perfect condition, Country Culture will then offer you either a full refund or a store credit to the same value. Payments will be made by Country Culture via Paypal or our credit card gateway. The associated shipping costs will not be refunded.
Due to supply and freight issues during December 2022, Country Culture reserves the right to replace any product with a product of the same value or more.
In the event an item is returned to sender due to an incorrect address or the delivery can not be fulfilled, Country Culture will invoice the customer for the cost of the returned freight. If the customer would like the item to be resent, we will have to charge a shipping fee of $25.00 to cover the return and the resend. Please note this covers all corporate orders as well.
Very rarely, you may order a product which may not be available for an unforeseen reason, or may have just sold out. Country Culture will offer you a store credit or refund to the same value as the item including shipping costs.
Please note: If you purchase a product which is handmade to order, Country Culture will not accept returns or a change of mind.