Sourced from: Macleod, VIC
These delicious little packs of savoury salted pretzels are perfect when you're feeling peckish, or to share on a cheese platter.
Each product is lovingly presented in our signature map of Australia tissue paper & complimentary gift card.
The Country Culture team happily posts Australia-wide from our warehouse fulfilment centre in Sydney from Monday to Friday (excluding public holidays). We do our best to send out orders within 1-3 business days, unless you have selected same-day delivery (please see details below). If we expect it to take more than 3 days to dispatch your order - whether that be because of stock-related issues or an unprecedented order backlog - our customer service team will update you to decide the best course of action.
When you place your order and receive an order confirmation, please take the time to check that the delivery address has been entered correctly, since we're unable to re-route the parcel once it has been dispatched by our warehouse team. If you notice an error immediately after placing your order, please email hello@countryculture.com.au with the correct address, and our team will do their best to rectify the situation. Read more about Incorrect Addresses and Redelivery below.
Our main postal provider is Australia Post. If there's no safe place to leave your parcel on delivery, the courier will deliver the parcel to the closest LPO to await collection. A second delivery will not be attempted by Australia Post, and the parcel will not be returned to our warehouse for redelivery. Please monitor the tracking details provided to you, so that you may notify the recipient of its status.
We can send parcels to PO boxes using Australia Post.
Regular Shipping Options
Estimated delivery times are based on proximity to metro, regional, or remote areas, with shorter delivery times expected for cities and longer ones for remote regions.
We offer complimentary standard delivery on orders valued at $150 or more to a single delivery address. This offer excludes bulk orders and orders requiring delivery to multiple recipient addresses.
When placing your order, you have the option to enter a desired dispatch date. Please note that this refers to the date on which your order is dispatched from our Sydney warehouse, not the date of delivery. Unless the hamper is sent with same-day delivery within the Sydney Metro region, we are not able to provide a definitive delivery date. Any issues with late, failed or incorrect deliveries should be directed to Australia Post, who determine estimated delivery time frames.
Delays via our providers are out of our control, and Country Culture cannot be held responsible if they occur. If you would like to raise an enquiry with our shipping providers if you have experienced difficulties, we are more than happy to facilitate this. We kindly ask you to treat our team with courtesy and kindness, and understand that once the parcel leaves our warehouse, its journey is no longer in our control.
For standard and express shipping, we send orders via Australia Post or Sendle. Please see the estimated delivery times for these couriers below.
| Delivery Option: | Cost: | Estimated Time: | Eligibility: |
| Standard Domestic Shipping | $12.95 | 3-8 Business Days | Australia-wide |
| Express Domestic Shipping | $19.95 | 1-3 Business Days | Australia-wide |
| Express Same-Day Delivery* | $30.00 |
If the order was placed on a weekday before 11 am, it will be delivered before 5 pm. If the order was placed after 11 am, it will be scheduled for same-day delivery on the following day. No weekend deliveries. |
Sydney Metro Areas only (check map below for eligible areas) |
| Free Domestic Shipping over $150** | n/a | 3-8 Business Days | Australia-wide, for orders placed with a value over $150.00 |
Express Same-Day Delivery Area - Sydney Metro ONLY - deliveries Monday to Friday (excluding public holidays):
*Same-day shipping after the cutoff time is possible in urgent cases and may require an additional fee. To enquire, please email us at hello@countryculture.com.au.
**Not applicable to bulk orders and orders requiring delivery to multiple recipient addresses.
Incorrect Addresses and Redelivery
If a hamper is returned to us marked RTS (return to sender), usually due to an incorrect address, we're more than happy to update the shipping details and redeliver. We will need to charge a fee of $25.90 for this, to cover the cost of being returned to us ($12.95) and redelivery ($12.95). This fee will still apply to orders that qualified for free shipping when the order was initially placed.
Bulk Orders
Bulk orders are any orders of more than four hampers or orders requiring delivery to multiple recipient addresses.
These orders are not eligible for complimentary shipping, regardless of order value, due to the additional freight, handling and administration involved in packing and dispatching multiple individual deliveries.
For bulk and multi-address orders, we will obtain the most competitive freight rates from our courier partners and provide a shipping quote for your approval prior to dispatch. Payment for freight must be received before your order is dispatched from our warehouse.
International Shipping
To organise an international shipment, please email hello@countryculture.com.au with the recipient's postal/zip code, country, and the name of the hamper from our range you have in mind. A member of our team will get back to you as soon as possible with a shipping quote, as well as proposed product swaps in the case of international import restrictions. Once the quote is approved and the individual products are deemed eligible, an invoice will be sent. When payment is received, your order will be dispatched from our Sydney warehouse with Australia Post.
You will be provided with all tracking details so that you may monitor the parcel's journey and collection. As with domestic deliveries, please be aware that Country Culture is not responsible for any lost or stolen packages, as well as any extra fees, charges or taxes incurred upon collection. If you experience any issues, please contact the Australia Post customer service team.
Returns Policy
Returns, Refunds & Gifting Guarantee
The Country Culture Gifting Guarantee
Gift with confidence. If something isn’t right, we’ll make it right.
When you send a gift through Country Culture, you’re trusting us to represent you. We take that responsibility seriously and want every gift to arrive beautifully presented, in excellent condition and ready to make the right impression.
Every Country Culture order is backed by our Gifting Guarantee.
If your gift arrives damaged, incorrect, materially different from what was ordered, or there is another issue with your order, please contact us at info@countryculture.com.au as soon as possible.
We’ll work with you promptly to make it right. Depending on the circumstances, this may include a replacement, refund, store credit or another appropriate solution.
For damaged or incorrect deliveries, we may ask you to provide photographs or other information so we can resolve the issue as quickly as possible.
Our Gifting Guarantee is provided in addition to your rights under the Australian Consumer Law and does not limit any rights or remedies available to you under law.
Faulty, Damaged or Incorrectly Described Products
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product is faulty, damaged, unsafe, significantly different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the nature of the issue.
For a major problem, you may be entitled to choose between a refund or replacement. For a minor problem, Country Culture may repair, replace or otherwise remedy the issue within a reasonable period.
These rights are not limited to 14 days.
If you experience an issue, please contact us at info@countryculture.com.au with:
Your name and order number
A description of the issue
Photographs of the product or packaging where appropriate
Where a product is confirmed to have an issue covered by Australian Consumer Law, Country Culture will cover or reimburse reasonable return shipping costs where required.
Change of Mind Returns
In addition to your rights under Australian Consumer Law, Country Culture offers a 14-day change-of-mind return period.
If you change your mind, please contact us within 14 days of receiving your order.
To be eligible for a change-of-mind return, products must be:
Unused
Unopened where applicable
In their original packaging
Returned in their original, saleable condition
Once the returned goods have been received and inspected, eligible returns may receive a refund or store credit for the value of the returned products.
Original delivery charges and return shipping costs are not refundable for change-of-mind returns. The customer is responsible for the cost of returning the goods.
Personalised & Made-to-Order Products
Change-of-mind returns are not available for products that have been:
Personalised
Customised
Branded specifically for the customer
Handmade or made to order
This does not affect your rights under Australian Consumer Law if the product is faulty, damaged or otherwise fails to meet an applicable consumer guarantee.
Corporate & Business Orders
Our Gifting Guarantee also applies to corporate and business orders, subject to the terms of the individual order and any applicable consumer rights.
Because corporate gifting orders may involve personalisation, custom branding, bulk quantities or products sourced specifically for an order, change-of-mind returns may not be available for customised or made-to-order corporate purchases.
If there is an issue with a corporate order, please contact our team as soon as possible and we will work with you to find an appropriate solution.
Nothing in this policy limits any rights that a corporate or business customer may have under the Australian Consumer Law where those protections apply.
Product Substitutions
From time to time, individual products included within a hamper may become unavailable due to:
Stock availability
Seasonal changes
Supplier availability
Unexpected supply circumstances
Where necessary, Country Culture may substitute an unavailable product with a similar product of equal or greater value, while maintaining the overall quality, presentation and character of the gift.
Where practical, substitutions will be selected to complement the original hamper.
If we are unable to fulfil an order or provide an appropriate substitute, we will contact you and offer an appropriate replacement, refund, store credit or alternative solution.
Out-of-Stock Products
Very occasionally, a product may become unavailable after an order has been placed.
If we are unable to supply the ordered product or provide an appropriate substitute, Country Culture will contact you as soon as possible.
Depending on the circumstances, we may offer:
An alternative product
A replacement
Store credit
A refund
Where an order cannot be fulfilled, any applicable refund will include amounts paid for the unavailable goods and any delivery charges that are required to be refunded.
Incorrect Addresses & Returned Deliveries
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please check all recipient names, addresses, business names, apartment or unit numbers, postcodes and delivery instructions carefully before submitting your order.
If an order is returned to Country Culture because:
An incorrect or incomplete address was provided
The recipient could not be located
Delivery could not be completed for reasons outside Country Culture's reasonable control
the customer may be responsible for the associated return freight costs.
If you would like the order to be resent, a $25 redelivery fee may apply to cover return and redelivery costs.
This may also apply to corporate and business orders where incorrect or incomplete delivery details have been supplied.
This does not affect any rights you may have where the delivery issue was caused by Country Culture or where applicable rights exist under Australian Consumer Law.
Refunds
Where a refund is approved, Country Culture will generally process the refund back to the original payment method used for the purchase.
Depending on how you paid, this may include a credit or debit card, PayPal, Afterpay or another supported payment provider.
Please allow reasonable processing time for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Country Culture Gifting Guarantee and our change-of-mind policy are provided in addition to these rights.
Nothing in this Returns, Refunds & Gifting Guarantee Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot legally be excluded, restricted or modified.
Contact Us
If you have any questions about your order, return, refund or our Gifting Guarantee, please contact us:
Country Culture
Email: info@countryculture.com.au
We’re here to help and will always aim to resolve any issue as quickly and fairly as possible.
